Shipping policy

At Eventra Novelty, we carefully prepare our handmade soaps and skincare products to ensure they reach you safely and conveniently. This Shipping & Delivery Policy explains our order processing timelines, delivery services, shipping charges, and related information for purchases made through our website.

1. Shipping Locations

We aim to deliver our products across India, subject to courier service availability and delivery coverage for your PIN code.

Delivery availability may vary depending on your location and the shipping services available through our delivery partner.

2. Order Processing Time

We typically process orders within 1–2 business days after receiving a confirmed order.

For Cash on Delivery (COD) orders, once this payment option becomes available, orders may be processed after order confirmation.

Processing time refers to the time required to prepare, pack, and dispatch your order. It does not include the delivery time taken by the courier.

During promotional campaigns, holidays, or periods of high order volume, processing may take longer. We will make reasonable efforts to communicate significant delays.

3. Delivery Time

Our estimated delivery time is 3–5 business days after dispatch.

Delivery times may vary depending on your location, courier availability, weather conditions, and other circumstances beyond our reasonable control.

Remote locations or areas with limited courier coverage may require additional delivery time.

The delivery timeframe is an estimate and does not constitute a guaranteed delivery date unless expressly confirmed otherwise.

4. Shipping Charges

We offer free shipping above a minimum order value, as specified on our website or at checkout.

The minimum order value and applicable shipping charges will be displayed before you complete your purchase.

Orders below the free shipping threshold may be subject to delivery charges based on the destination and shipping method.

Shipping charges, where applicable, will be communicated clearly at checkout.

5. Delivery Partner

We plan to use Shiprocket as our shipping and logistics platform to facilitate order deliveries.

The actual courier assigned to your shipment may vary depending on serviceability, availability, and other logistics considerations.

Once your order has been dispatched, tracking information may be provided where available.

6. Order Tracking

After dispatch, customers may receive tracking details through the contact information provided during checkout.

You can use the available tracking information to monitor your shipment's progress.

If you experience difficulty tracking your order or require assistance, please contact our customer support team.

Email: eventranovelty@gmail.com

Phone / WhatsApp: 9270764392

7. Incorrect or Incomplete Delivery Address

Customers are responsible for providing accurate and complete delivery information, including:

  • Full name.
  • House number and street address.
  • City and state.
  • Correct PIN code.
  • Active contact number.

If you need to update your delivery address, please contact us as soon as possible before dispatch.

Once an order has been dispatched, changes to the delivery address may not be possible. We will assist where feasible, subject to courier restrictions and applicable law.

8. Delayed or Failed Deliveries

We make reasonable efforts to deliver orders within the estimated delivery timeframe. However, delays may occur because of weather, courier disruptions, incorrect address details, unsuccessful delivery attempts, or other external circumstances.

If your order is delayed, we will try to assist you with tracking the shipment and communicating with the delivery partner where possible.

If a shipment is returned to us due to an incorrect address, repeated failed delivery attempts, or other circumstances attributable to the customer, we will contact you to discuss the available options.

Any additional delivery arrangements and charges will be communicated in advance, subject to applicable law.

9. Damaged, Incorrect, or Missing Products

If your order arrives damaged, contains an incorrect product, or has another delivery-related issue, please contact us promptly after delivery.

To help us resolve the issue, please provide:

  1. Your order number.
  2. A clear description of the issue.
  3. Photos or video of the outer packaging and product, where available.

Our team will review your complaint and provide an appropriate replacement, refund, or other remedy in accordance with our Return & Refund Policy and applicable law.

Return & Refund Policy: [Insert link to your Return & Refund Policy]

10. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

Cancellation requests made before dispatch may be easier to accommodate. Eligibility depends on the order status and applicable law.

For additional information, please refer to our Return & Refund Policy.

11. Cash on Delivery (COD)

Cash on Delivery is planned for a future offering and is not currently guaranteed to be available.

If COD becomes available, its eligibility, serviceability, and any applicable conditions will be displayed at checkout or communicated before order confirmation.

Customers should rely on the payment methods shown during checkout for the actual options available at the time of purchase.

12. Contact Us

For questions about shipping, delivery, or your order, please contact us:

Eventra Novelty

Email: eventranovelty@gmail.com

Phone / WhatsApp: 9270764392

Business Location: West Bengal, India

Our customer support team will do its best to assist you with your delivery-related concerns.

13. Changes to This Shipping Policy

Eventra Novelty may update this Shipping & Delivery Policy from time to time to reflect changes in our shipping arrangements, business operations, or applicable legal requirements.

Any updated version will be published on this page with a revised "Last Updated" date.

Thank you for choosing Eventra Novelty and supporting handmade skincare.