Terms of service

1. Introduction

Welcome to Eventra Novelty.

These Terms of Service ("Terms") govern your access to and use of the Eventra Novelty website, including browsing our products, placing orders, and purchasing handmade soaps and skincare products.

By accessing or using our website, you agree to these Terms. If you do not agree with any part of these Terms, please discontinue use of our website.

Eventra Novelty is a handmade skincare brand based in West Bengal, India.


2. Eligibility and Use of Our Website

By using our website, you confirm that:

  • You are legally capable of entering into a binding agreement under applicable law.

  • The information you provide during checkout or account registration is accurate and complete.

  • You will use our website for lawful purposes.

  • You will not misuse, disrupt, or attempt to gain unauthorized access to our website or its services.

We reserve the right to restrict or suspend access where reasonably necessary to protect our website, customers, or business, subject to applicable law.


3. Products and Product Information

Eventra Novelty offers handmade soaps and skincare products.

We make reasonable efforts to ensure that product descriptions, images, ingredients, and other information displayed on our website are accurate and up to date.

However:

  • Handmade products may have minor variations in color, texture, shape, or appearance.

  • Product images may appear slightly different depending on your screen and lighting.

  • Product availability may change without prior notice.

  • Ingredient and product information should be reviewed before purchase.

Minor variations inherent in handmade production do not necessarily indicate a product defect. This does not limit rights relating to defective, unsafe, or misdescribed products.


4. Skincare and Product Safety

Our products are intended for their stated cosmetic or personal-care purposes.

Please read the product label and ingredient information before use.

Customers are responsible for:

  • Checking the ingredients for known allergies or sensitivities.

  • Following the usage and storage instructions provided with the product.

  • Discontinuing use if irritation or an adverse reaction occurs.

  • Seeking appropriate medical advice when necessary.

Eventra Novelty does not guarantee that every product will be suitable for every individual's skin.

Product descriptions are not intended to diagnose, treat, cure, or prevent medical conditions unless expressly permitted by applicable law and supported by appropriate authorization or evidence.

We do not promise specific skincare results for every customer.


5. Orders and Order Acceptance

When you place an order through our website, you are submitting a request to purchase the selected products.

An order confirmation does not necessarily mean that the order has been finally accepted if further verification is required.

We may decline or cancel an order in circumstances such as:

  • Product unavailability.

  • Incorrect pricing or product information.

  • Suspected fraudulent or unauthorized activity.

  • Inability to deliver to the selected location.

  • Other lawful and reasonable circumstances.

If we cancel an order after payment has been received, we will process any applicable refund in accordance with our Return & Refund Policy and applicable law.


6. Pricing and Payments

Product prices will be displayed on the website at the time of purchase.

  • Prices may change without prior notice, but changes will not ordinarily alter an already accepted order except as permitted by law.

  • Any applicable taxes, delivery fees, or other charges will be displayed or communicated as required.

  • Customers must provide accurate billing and payment information.

  • Payments must be completed through the payment methods made available on our website.

If an error in price or product information is identified, we will handle the order in accordance with applicable law and communicate any necessary correction or cancellation.


7. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timeframes displayed at checkout or communicated to customers.

Delivery times may vary due to:

  • Delivery location.

  • Courier delays.

  • Weather and other external circumstances.

  • Incorrect or incomplete delivery information.

  • Events outside our reasonable control.

Customers are responsible for providing accurate delivery details.

For further information about returns, damaged deliveries, and refunds, please refer to our Return & Refund Policy.


8. Cancellation, Returns, and Refunds

Order cancellations, returns, replacements, and refunds are governed by our Return & Refund Policy, which forms part of these Terms.

You can review the policy here:

[Insert link to Return & Refund Policy]

Nothing in these Terms limits any rights or remedies that cannot legally be excluded under applicable consumer protection law.


9. Intellectual Property

All content published on the Eventra Novelty website, including but not limited to:

  • Brand name and logo.

  • Product photographs.

  • Website design and graphics.

  • Product descriptions and written content.

  • Original marketing materials.

is owned by or licensed to Eventra Novelty, unless otherwise stated.

You may not reproduce, copy, modify, distribute, sell, or commercially use our content without prior written permission, except where permitted by law.

All applicable intellectual property rights are reserved.


10. Prohibited Activities

You agree not to:

  • Use our website for unlawful or fraudulent activities.

  • Attempt to compromise website security.

  • Copy or misuse our brand assets or content.

  • Introduce malicious code, viruses, or harmful material.

  • Interfere with the operation of our website.

  • Submit false, misleading, or unauthorized information.

  • Use our website to infringe the rights of others.

We may take appropriate action in response to violations, subject to applicable law.


11. Third-Party Services and Links

Our website may use third-party services, including payment gateways, delivery partners, analytics tools, and other service providers.

Third-party services may be governed by their own terms and privacy policies.

Eventra Novelty is not responsible for the independent content, policies, or availability of third-party websites or services, except to the extent required by applicable law.


12. Limitation of Liability

To the extent permitted by applicable law, Eventra Novelty will not be responsible for losses arising from unauthorized use of the website, interruptions beyond our reasonable control, or misuse of products contrary to provided instructions.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable consumer rights and remedies.

We do not exclude responsibility for matters that cannot legally be excluded.


13. Privacy and Personal Information

We collect and process customer information in connection with website operations, order fulfillment, payment processing, customer support, and other disclosed business purposes.

Our handling of personal information is described in our Privacy Policy.

[Insert link to Privacy Policy]

Please review the Privacy Policy to understand how your information is handled.


14. Changes to These Terms

Eventra Novelty may update these Terms from time to time to reflect changes in our website, products, services, or applicable legal requirements.

The updated Terms will be published on this page with a revised "Last Updated" date.

Changes will apply as permitted by law. Where legally required, we will provide appropriate notice or obtain any necessary consent.


15. Governing Law and Dispute Resolution

These Terms will be interpreted in accordance with the laws applicable in India, subject to mandatory consumer protection rights and other applicable legal requirements.

Any dispute will be addressed through appropriate communication and grievance redressal procedures where applicable. Nothing in these Terms prevents a consumer from exercising statutory rights or approaching a legally competent authority or forum.


16. Contact Information

If you have questions about these Terms, please contact us.

Brand Name: Eventra Novelty

Business Location: West Bengal, India

Email: [Your customer support email]

Phone / WhatsApp: [Your contact number]

Business Address: [Your complete business address]

Grievance Officer: [Name and contact details, if applicable]

We appreciate your trust in Eventra Novelty and thank you for choosing our handmade skincare products.